by tom on April 7th, 2011
The applause was polite. Last night my wife, Nancy, and I saw a production of the musical Curtains at the Hobby Center in Houston. While the production came from the team of John Kander and Fred Ebb ( Cabaret, Chicago fame) the attraction for Nancy was that the leading roles were played by Robert Newman and Kim Zimmer, who are more known for playing the parts of Josh Lewis and Reva Shayne on “Guiding Light”.
It would take two more posts to cover the family history of soap watching, beginning with Nancy’s grandmother …down to our nine year old granddaughter, Caitlyn. All are sad at the waning popularity of those day time dramas.
So, back to last night. Actually, there was plenty of talent on stage – several good vocalists and a large cast of dancers. I like live theater performances.
A good show has parallel elements to a well run business: there is directing (executives), a plot/story ( purpose ), actors ( employees ) and audience ( customers ). A great plot and great actors earn a standing ovation … then encores follow … or curtain calls. A so-so plot and talented actors earn respect but only polite applause … like last night. Conclusion: in your business, have both. Your customers will applaud. And, if you share the “credit”– they will perform encores.